Monday to Friday: 8.00am – 12.00pm and 1.00pm – 5.00pm
Saturday and Sunday: 9.00am – 2.00pm
Please note the office is closed on public holidays.
Check in time is from 2.00pm daily.
Check out time is by 10.00am daily.
A late check out may be available by prior arrangement with reception. This may incur an additional charge.
Temporary luggage storage is available. Please contact reception for assistance.
Left items will be posted to you by arrangement.
Guests staying up to 7 nights may request clean towels on or after day 4. Beach towels are available from Reception.
For guests staying 7 nights or longer, we will organise a room service at a time convenient to you. Please organise with Reception.
Basic starter items are provided as complimentary, dishwashing liquid, scourer, dishcloth, toilet paper, guest soap, tea, coffee, sugar, UHT milk.
The guest laundry has 4 coin operated automatic washing machines and 1 clothes dryer. Washing liquid or washing powder can be purchased at Reception.
Cots, high chairs, strollers and prams, baby bath tubs are available on request from Reception at no extra charge.
There are wheelchairs available to guests. Please enquire at Reception.
We are happy to provide you with office services as required. Charges apply:
Email receiving – we are happy to receive emails for you if you have no computer access.
Mail – we are happy to receive mail for you prior to or during your stay.
Note: Our address is 116 The Strand, Townsville. Q. 4810. Senders should include your name, guest Accommodation on The Strand.
Postage – we are happy to post your mail for you if required. Stamps are available for purchase from Reception.
There is one under cover parking space per unit. For additional vehicles, please enquire at Reception.
CAR WASHING BAY:
There is a car washing bay available.
Strictly NO PETS allowed, with the exception of special aid dogs.
We have a donation money box at Reception for any donations to the QCWA Northern Division Disaster Fund. When we raise much needed funds, vouchers will be delivered to those people living in the Northern Region who are experiencing hard times, including the prolonged drought, and/or flood or fire victims. Any donation, however small or large, will be greatly appreciated.
The award winning Strand is right on your doorstep. The Rock Pool and a stinger proof enclosure (available during summer months, November to May) is just opposite the complex. The Strand offers something for everyone, children’s playgrounds, water park, fishing pier, restaurants, coffee shops, a venue for all ages.
Magnetic Island is a 20 minute ferry ride away, and a drive up Castle Hill will give you a great view of our growing city. The $40M Jezzine Barracks has some spectacular views from the top. The NQ Military Museum is also included in the Jezzine complex. There is also a boardwalk to Rowes Bay and Pallarenda.
We do take bookings up to 12 months in advance. A deposit of the first night’s accommodation is required to secure your booking. In the event of a cancellation, we require seven (7) days notice in writing, and a refund will be processed, less an administration fee of $10. Cancellations within seven (7) days of arrival may be considered for a refund by sending your request in writing to the QCWA Northern Division Units Committee, 116 The Strand, Townsville or via email to firstname.lastname@example.org.